At Sstoryhub, we want you to be completely satisfied with your purchase. Our Return and Refund Policy outlines the conditions under which you can return items and receive refunds. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition. The following items are not eligible for return:
- Opened or used books
- Digital downloads
- Personalized items
- Items marked as “final sale”
2. How to Initiate a Return
To start a return, please contact us at info@sstoryhub.com with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
3. Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the refund. Shipping costs are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@sstoryhub.com with photos of the damage. We will arrange for a replacement or refund at our discretion, including coverage of return shipping costs.
5. International Returns
For international orders, returns are accepted under the same conditions, but you are responsible for all return shipping costs and any customs duties.
6. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.
7. Contact Us
If you have questions about returns or refunds, please contact us at:
Sstoryhub
Email: info@sstoryhub.com